CS Hydrogen has established and implements this Privacy Policy in accordance with the 『Personal Information Protection Act』 to protect the personal information of data subjects and to promptly and smoothly handle any related grievances.
Purpose of Processing Personal Information
The Company processes personal information for the following purposes. Personal information being processed will not be used for purposes other than those specified below. If the purpose of use changes, the Company will take necessary measures, such as obtaining separate consent, in accordance with the Personal Information Protection Act.
Customer Inquiry: Receipt and handling of user inquiries
Personal Information Processed
A. Customer Inquiry
Items Collected: Name, contact information, email address, country, inquiry details, and related submitted materials
Processing and Retention Period of Personal Information
The Company processes and retains personal information within the personal information retention and use period prescribed by applicable laws and regulations or within the retention and use period agreed upon by the data subject at the time of collection.
Customer Inquiry: Personal information will be destroyed immediately after the inquiry has been resolved (within 5 days).
Rights and Obligations of Data Subjects and Legal Representatives and How to Exercise Them
Data subjects may exercise their rights at any time to request access to, correction, deletion, or suspension of the processing of their personal information.
The rights set forth in Paragraph 1 may be exercised by submitting a request to the Company in writing, by email, facsimile (FAX), or other means in accordance with Article 41, Paragraph 1 of the Enforcement Decree of the 『Personal Information Protection Act』, and the Company will take action without delay.
Requests for access to or suspension of the processing of personal information may be restricted pursuant to Article 35, Paragraph 4 and Article 37, Paragraph 2 of the 『Personal Information Protection Act』.
When a request for access, correction, deletion, or suspension of processing is made in accordance with the rights of the data subject, the Company will verify whether the requester is the data subject or a duly authorized representative.
Destruction of Personal Information
The Company destroys personal information without delay when it becomes unnecessary, such as upon expiration of the retention period or achievement of the processing purpose.
The procedures and methods for destroying personal information are as follows.
A. Destruction Procedure
The Company selects personal information for which a reason for destruction has occurred and destroys such information with the approval of the Company's Chief Privacy Officer.
B. Destruction Method
Information stored in electronic file format is deleted using methods that prevent the records from being restored or reproduced, while personal information printed on paper is destroyed by shredding or incineration.
Measures to Ensure the Security of Personal Information
The Company takes the following measures to ensure the security of personal information.
A. Administrative Measures: Minimization and training of employees handling personal information, establishment and implementation of an internal management plan
B. Technical Measures: Technical measures against unauthorized access to information and communications networks, including hacking, access control for personal information, and installation of security programs
C. Physical Measures: Installation of intrusion prevention systems, use of locking devices for document security, and access control for unauthorized persons
Installation and Operation of Automatic Personal Information Collection Devices and Refusal Thereof
The Company uses ‘cookies’ to store and periodically retrieve usage information in order to provide customized services to website users.
Cookies are small pieces of information sent by the server operating the website to the user's web browser and may also be stored on the user's hard drive.
A. Purpose of Using Cookies
Cookies are used to identify user visit records (IP Address, access time), access methods, and other information in order to improve the website and provide optimized information.
B. Installation, Operation, and Refusal of Cookies
Internet Explorer: Tools at the top of the web browser > Internet Options > Privacy
Chrome: Customize and Control Chrome at the top of the web browser > Settings > Privacy and Security
Edge: Settings and More > Settings > Cookies and Site Permissions
C. Disadvantages of Refusing Cookies
If you refuse to allow cookies to be stored, you may experience difficulties using customized services.
Chief Privacy Officer
The Company has designated a Chief Privacy Officer who is responsible for overseeing matters related to personal information processing and handling complaints and providing remedies for damages related to personal information processing.
Chief Privacy Officer
Name:
Position:
Contact:
Department in Charge of Personal Information Protection
Department:
Contact:
Request for Access to Personal Information
Data subjects may submit a request for access to personal information under the 『Personal Information Protection Act』 to the personal information protection department specified above.
Remedies for Infringement of Rights
Data subjects may report any complaints related to personal information protection arising from the use of the Company's services to the Chief Privacy Officer or the department in charge. The Company will promptly provide sufficient responses to reports submitted by users.
If you require further consultation or wish to report other personal information infringements, please contact the following organizations.
Personal Information Infringement Report Center (https://privacy.kisa.or.kr)
Cyber Investigation Division, Forensic Science Investigation Department, Supreme Prosecutors' Office (Dial 1301 without an area code)
Cyber Safety Bureau, Korean National Police Agency (Dial 182 without an area code)
